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MOBILE BANKING

Frequently Asked Questions

 

Below is a list of common questions you may encounter setting up and using mobile banking. If you have a question and don't see an answer here, please give us a call and we'll be glad to assist you. 

Questions

 


 General

How much does this service cost?

Is it secure?

Which wireless carriers are supported?

Do I need a text message or data plan?

I'm not enrolled in Online Banking, can I still use Mobile/Text Banking?

What is Activation?

Mobile Banking

What is First Bank of Dalton Mobile Banking?

How do I access Mobile Banking on my phone's browser?

How do I sign up for Mobile Banking?

I activated Mobile Banking on my phone's browser. Why am I being asked to activate again?

How do I optimize my mobile web experience?

How do I navigate Mobile Banking links with my phone's browser?

Is Mobile Banking supported on my phone?

How do I install the downloadable application?

Text Banking

What is First Bank of Dalton Text Banking?

Can I use both Text Banking and Mobile Banking on my phone?

Is Text Banking supported on my phone?

Will I receive unsolicited text messages?

What are the Text Banking commands?

Troubleshooting

I enrolled my phone number but did not receive a text message. What should I do?

I received an activation code but never used it. What do I do now?

What happens if I get a new phone or change phone numbers?

Can I use Mobile Banking or Text Banking on more than one phone?

I activated Mobile Banking on my phone's browser. Why am I being asked to activate again?

What if my device is lost or stolen?


 

 

Answers


General

How much does this service cost?

There is no charge associated with the service. However, there may be charges associated with text messaging and data usage on your phone. Check with your wireless phone carrier for more information.

 

Is it secure?

Yes, First Bank of Dalton's mobile banking service utilizes the best security practices from online banking, such as HTTPS, 128-bit SSL encryption, PIN or password access and application time-out when your phone is not in use. Only the phones that you personally enroll in the service can access your accounts. In addition, no account data is ever stored on your phone. In the event your phone is lost or stolen, the service can be immediately disabled by either going online to the Mobile Banking enrollment website or giving us a call. 

 

Which wireless carriers are supported?

We support all the popular US wireless phone carriers, including AT&T, Sprint, T-Mobile, and Verizon. If your carrier is not listed when you enroll, select "Other" and try the Mobile Web Option. In many cases your carrier will work even if it has not been certified by our Mobile Banking provider. 

 

Do I need a text message or data plan?

Yes, a text messaging and/or data plan is typically needed, as data usage can become expensive without them. Please check with your wireless carrier for more information regarding charges for sending and receiving text messages and data usage. 

 

I'm not enrolled in Online Banking, can I still use Mobile/Text Banking?

You must first enroll and set up an Online Banking account before you can enroll in Mobile/Text Banking. Setting up an Online Banking is simple, and if you have any questions give our Customer Service Representatives a call and they will be happy to assist you. 

 

What is Activation?

Activation is a one-time process that helps ensure your security. After you enroll a phone, you will receive a text message containing an activation code which will be required to begin using Text or Mobile Banking on your device. We recommend you print your activation code and installation instructions for easy reference during installation. 

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Mobile Banking

What is First Bank of Dalton Mobile Banking? 

Mobile Banking gives you access to your accounts from your mobile web browser or a downloadable mobile banking application, depending on your preference and your phone's capabilities. Both options allow you to: view account balances, search recent account activity, transfer funds, and find the nearest First Bank of Dalton ATM or branch locations. 

 

How do I access Mobile Banking on my phone's browser?

After successfully activating your phone, you will receive an SMS/Text message from First Bank of Dalton with the Mobile Banking website (URL). You can visit the site at any time at https://m.firstbankofdalton.com. Remember, however, that you must activate the mobile device prior to accessing the Mobile Banking website. 

 

How do I sign up for Mobile Banking?

Sign in to Online Banking on your computer and select the Mobile Banking option. Enroll your mobile phone and follow the activation instructions. 

 

I activated Mobile Banking on my phone's browser. Why am I being asked to activate again? 

At the time of activation, a "cookie" is stored on your phone's browser which allows the Mobile Banking system to remember your phone. Some phones may require you to enable cookies or periodically erase them. This will require your phone to be re-activated. If you are experiencing this issue, check your phone settings to ensure that cookies are enabled. If enabled and the issue persists, consider using an alternative mobile web browser with strong cookie support, such as Opera Mini (which can be found by visiting mini.opera.com on your phone's browser).

 

How do I optimize my mobile web experience?

Ensure your phone's browser has cookies enabled. In addition, enable style sheets for the best viewing experience. 

 

How do I navigate Mobile Banking links with my phone's browser?

There are two easy ways to navigate links. You can either 'click' the link or enter the associated "accelerator key" number. Just type the number to quickly navigate to the link's destination. Accelerator key numbers appear next to many, but not all of the content links. 

 

Is Mobile Banking supported on my phone?

 Mobile Banking is supported on most phones with a mobile web browser that supports cookies. In addition, the downloadable application (available from the Mobile Banking site on your phone) is supported on many smartphones including: iPhone, Android and BlackBerry. Both the mobile web and downloadable applications can be found by entering the mobile web URL (http.m.firstbankofdalton.com) in your phone's browser.

 

 How do I install the downloadable application?

  •  After initiating the activation process via Online Banking, your phone will receive a text message from 79680 (this is the Bank's text message phone number). Select to view (or open) the message (you can also view it later by going to your phone's text message inbox).
  • Select the URL link --http://m.firstbankofdalton.com-- in the text message. This is typically done by selecting a command on your phone's menu, such as "connect" or "go to."
  • You will then be directed to a web page with a link to download the application. Click this link to download the application. 
  • When finished, you will be notified that the download completed. 
  • After launching the application for the first time, you may be asked to give permission to access the data network. You will need to grant permission in order to proceed. 

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 Text Banking

What is First Bank of Dalton Text Banking?

 Text Banking gives you access to your accounts via text (SMS) messages on your phone. It's a fast, easy way to look up account balances or recent account history by sending a text command to the Bank's text message phone number (79680).

 

Can I use both Text Banking and Mobile Banking on my phone?

Yes, you can use both options from the same phone. To do so you will need to activate each option on your phone prior to use. 

 

Is Text Banking supported on my phone?

 Text Banking will work on any text message (SMS) capable phone from one of our supported carriers. 

 

Will I receive unsolicited text messages?

 No, you will only receive messages when you specifically request them with one of the Text Banking commands or if you subscribe to Mobile Alerts.

 

What are the Text Banking commands?

  

FUNCTION   
COMMAND    
DESCRIPTION
Balance
B
Summary of available balances for all accounts
History
H
Summary of recent transactions per account
Transfer
T
Transfer money between eligible accounts. Note: To make a Transfer, first submit command T or TRA to short code 79680. You will then receive a list of accounts. To Transfer From Account #2 To Account #1 in the Amount of $45.34, simply text the command "2 1 45.34"
Command
C
List of available Text Banking commands
Help
HE
Help content for Text Banking
Login
L
Receive a URL for the First Bank of Dalton Mobile Browser website
Recover
R
Receive a URL and new activation code for the Mobile Browser web site.  This command has no association with Text Banking.
Stop
S
De-activate all First Bank of Dalton text services
 
NOTE: You can check for additional available commands by activating your phone and sending C to 79680.

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Troubleshooting

 I enrolled my phone number but did not receive a text message. What should I do?

Typically you should receive a text message within a few minutes after enrolling, however, sometimes mobile carriers experience delays which slow down text message delivery. While waiting, make sure your phone has a signal. In addition, be sure you entered the correct phone number on the enrollment site. If you still do not receive a text message, contact your wireless carrier to be sure text messaging is enabled on your phone. 

 

I received an activation code but never used it, what do I do now? 

Activation codes expire after 12 hours. If you do not respond to the initial enrollment text within 12 hours of receipt, you will need a new activation code. If you need a new one, return to the Mobile Banking enrollment site (called the Mobile Banking Center) and request a new activation code. 

 

What happens if I get a new phone or change phone numbers?

If you get a new phone or change phone numbers, be sure to return to the Mobile Banking Center and update your mobile phone profile. We recommend completely removing the old phone profile and re-enrolling with the new information. 

 

Can I use Mobile Banking or Text Banking on more than one phone?

Yes. Simply visit the Mobile Banking Center and enroll and activate another phone number. 

 

I activated Mobile Banking on my phone's browser. Why am I being asked to activate again?

At the time of activation on your phone's browser, a cookie is generated which always tells the Mobile Banking system that you activated (thus allowing you to proceed to the sign on screen). However, some mobile phones will periodically erase all cookies, requiring you to reactivate. 

 

What if my device is lost or stolen?

If you are concerned about misuse of your phone, contact your mobile service provider immediately to stop all wireless service. Additionally, call the Bank or log in to the Mobile Banking Center to disable or completely remove the phone's access. 

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To report a lost or stolen Visa check card or ATM card during non-banking hours, please call 1-800-500-1044.  To report a lost or stolen Visa credit card call 1-800-423-7503.

For more information regarding FDIC insurance coverage visit www.fdic.gov.
 
Main Office Phone: 706-226-5377
Mailing Address:  PO Box 459 Dalton GA 30720
© Copyright 2014 First Bank of Dalton.